Perspect Chat: AI-Powered Native Chatbot Solution
AI is at the heart of our innovations at Perspect. We're thrilled to unveil Perspect Chat, a native chatbot solution available for all websites powered by the Perspect platform.
Let's clarify what we mean by "native": We handle everything from building and deploying to operating the chatbot, leveraging industry-leading, state-of-the-art Large Language Models (LLMs). The key differentiator? The chatbot's knowledge base is built from your existing content - your product pages, content pages and posts created on Perspect, and other documents you choose to upload.
Here's the game-changer: When you update a product description or modify a page or a post, the chatbot instantly incorporates these changes. No additional effort required on your part. Gone are the days of waiting for chatbot crawlers to update your chatbot's knowledge - with Perspect Chat, your customers always get the most up-to-date information.
Real-World Applications
Imagine a customer browsing your online store, curious about a specific product. They can simply ask the chatbot, "What are the features of the product?" The chatbot will respond with accurate details and provide a direct link to the product page. It's like having a knowledgeable sales assistant available 24/7, guiding customers effortlessly through your product catalog.
But it doesn't stop at product inquiries. Let's say a fashion-savvy shopper wants to know about the latest trends. They might ask, "What are the hot fashion trends for summer 2024?" Your chatbot can draw from your blog posts and trend reports to offer insightful answers, keeping your customers informed and engaged.
Flexibility and Customization
The beauty of Perspect Chat lies in its flexibility. You can feed it public content from your website, but you also have the option to provide private documents solely for training purposes. This allows you to fine-tune the chatbot's knowledge base without necessarily making all that information public.
Consider these scenarios:
Gift Ideas: A customer could ask, "What would be a great gift for a tech enthusiast under $100?" The chatbot can analyze your product catalog, consider price points and categories, and suggest a curated list of items that fit the criteria, complete with links to each product.
Sizing Assistance: A customer might inquire, "How do I choose the right size for your running shoes?" The chatbot can provide guidance based on your sizing charts and fit information, even suggesting they measure their feet for the best fit.
Enhancing Customer Experience
With Perspect Chat, you're not just offering a search function - you're providing an interactive, intelligent shopping companion that enhances the entire customer experience. From product discovery to answering complex queries, our chatbot is designed to boost engagement, increase conversions, and ultimately, drive your e-commerce success.
